This Service Terms and Agreement for Transportation Reservations (the “Agreement”) is by and between National Charter Bus LLC (“National Charter Bus”) and you (either individually or on behalf of any entity whom you are representing) (“Client” or “you”). This Agreement governs your procurement of bus charter services (the “Charter Services”) provided by an independent third-party company (the “Charter Company”) you select.
BY CLICKING “I AGREE”, MAKING A RESERVATION, UTILIZING THE CHARTER SERVICES, OR OTHERWISE SIGNIFYING YOUR ACCEPTANCE OF THIS AGREEMENT, YOU REPRESENT AND WARRANT THAT (A) YOU ARE AUTHORIZED TO ENTER THIS AGREEMENT FOR AND ON BEHALF OF YOURSELF AND, IF APPLICABLE, YOUR ORGANIZATION, AND ARE DOING SO, (B) YOU AND YOUR ORGANIZATION CAN LEGALLY ENTER INTO THESE TERMS AND (C) YOU HAVE READ AND UNDERSTAND AND AGREE THAT YOU AND THE ORGANIZATION SHALL BE BOUND BY THE TERMS OF THIS AGREEMENT. You agree that you are fully responsible for the actions of all of you, your passengers, guests and invitees (collectively, the “Passengers”) aboard the buses provided through National Charter Bus (the “Service Buses”).
Reservations for Charter Services may be made electronically through National Charter Bus’s website – www.nationalbuscharter.com (the “Website”) or by phone. Until the reservation is confirmed by National Charter Bus in writing (including by email) and the full payment received from you, the reservation is subject to change by National Charter Bus, the Charter Company, or you.
You understand and agree that payment for all charter services reserved through National Charter Bus shall be made payable to, and collected by, National Charter Bus LLC without regard to the name of the Charter Company.
You understand and agree that the rates shown on National Charter Bus’s website or otherwise provided to you by National Charter Bus for a particular Charter Company (defined below), may be different (e.g., higher or lower) than rates you may be offered when contacting the Charter Company directly as such rates may include revenue to National Charter Bus and/or discounts offered for trips arranged though the National Charter Bus portal. You further understand and agree that Charter Company options presented to you by National Charter Bus may not include all potential options available on the National Charter Bus platform or may be presented in an order/page ranking based on factors such as corporate affiliation with National Charter Bus or other factors within the sole discretion of National Charter Bus. National Charter Bus is not responsible for any confirmation of your reservations that is lost or otherwise not received when booking via the internet. If your spam blocker is on, a confirmation may not get through. It is your responsibility to call and get a confirmation email when making a booking.
All reservations that are more than thirty (30) days from the scheduled date of service (the “Date of Service”) require a deposit of at least thirty (30) percent. National Charter Bus shall confirm the amount of the deposit at the time Client makes its reservation. A deposit of the full estimated cost of the Charter Services (the “Estimated Cost”) is required for all reservations made less than thirty (30) days prior to the Date of Service.
Payment of the full Estimated Cost is due no later than thirty (30) days prior to the Date of Service.
If you fail to timely pay any deposits or Estimated Costs or any other amounts owed to National Charter Bus as and when required in accordance with this Section 1, (a) you hereby authorize National Charter Bus to, and National Charter Bus may in its sole discretion, initiate entries to your check/savings account and/or credit card at the financial institution provided by you at the time of reservation for the payment of any such deposits or Estimated Costs and/or (b) your reservation may be cancelled in the sole discretion of National Charter Bus.
Client may change a reservation subject to (a) the availability of the requested Charter Services as proposed by the changed reservation, (b) payment of the applicable fee as determined by National Charter Bus in its sole discretion and (c) the approval by Charter Company in its sole discretion. Subject to the foregoing, all reservations are final and all payments and deposits are non-refundable.
(a) SUBJECT TO THE FOREGOING, ALL DEPOSITS AND OTHER PAYMENTS ARE NON-REFUNDABLE EXCEPT TO THE EXTENT APPROVED BY NATIONAL CHARTER BUS IN ITS SOLE DISCRETION. Any cancellation made more than thirty (30) days before the Date of Service will be subject to a charge equal to the amount of payments and deposits. Any cancellation made within thirty (30) days will result in a charge equal to 100% of the contracted for amount.
In certain specific circumstances, National Charter Bus may in its sole discretion refund some or all of a deposit or the Estimated Costs that have been paid by you if the Charter Service Bus procured by you for Charter Services breaks down or breaches its obligations under this Agreement to provide the Charter Services (a “Performance Failure”). Any such Performance Failure shall not affect, and there shall be no refunds of any sort, in connection with any Service Buses not affected by a Performance Failure that you may have charted for Charter Services under this Agreement. You shall remain fully responsible and liable for all deposits, the Estimated Costs and all other amounts due under this Agreement for any such other Service Buses and Charter Services in accordance with the terms of this Agreement.
(b) If you want to cancel your reservation, you shall send written notice to: support@nationalbuscharter.com
(c) You agree to pay any cancellation or change fees that you incur. Any charge associated with a cancellation is final and not transferable to future or alternative services.
(d) If the driver arrives at the scheduled pick-up location and Client is not there, and the Charter Company is unable to locate or contact the contact person within 60 minutes of the scheduled pick- up time, by the means provided in the reservation, then the ride will be considered a no-show and the reservation cancelled. You shall be fully liable for 100% of the Estimated Cost.
(a) All advertised rates are subject to change without notice and may be increased at any time prior to confirmation by National Charter Bus in its sole discretion.
(b) The rate quoted for the Charter Services is an estimate based on the information that you provided to National Charter Bus in connection with your reservation. There may be additional charges including for taxes, credit card processing fees, damage to the buses, injury to the driver, overtime (i.e., exceeding the time of your reservation), traveling further than originally requested and clean-up that requires a greater than normal amount of time and material necessary to clean the buses properly (“Excessive Cleaning”). The fee for Excessive Cleaning shall be determined by National Charter Bus in its sole discretion but the minimum fee is $250.
(c) Client shall reimburse Charter Company directly for any other expenses incurred in connection with the provision of the Charter Services, including driver’s lodging, tolls, parking fees and additional stops (the “Customer Expenses”) and National Charter Bus shall have no responsibility or liability for any such Customer Expenses.
(d) You hereby authorize National Charter Bus to initiate entries to your check/savings account and/or credit card at the financial institution provided by you at the time of reservation, and, if necessary, initiate adjustments for any transactions credited or debited in error or additional charges. This authority remains in effect until National Charter Bus is notified in writing to cancel it. To cancel such authority, you shall provide written notice to National Charter Bus no less than thirty (30) days prior to the effective date of such cancellation. National Charter Bus may attempt multiple smaller transactions if your financial institution declines large transaction attempts.
You agree that if any attempt to charge a credit or debit card is declined at any time, then National Charter Bus may terminate the option to pay by credit or debit card. If National Charter Bus terminates this option, then all remaining payments shall be made via check or electronic wire transfer. If you refuse to pay the remaining balance via check or wire then your reservation(s) will be cancelled and you will be subject to the cancellation charges set forth in Section 2. You agree that National Charter Bus shall ask, at it's discretion, for all total payments exceeding $5,000 to be made via check or electronic wire transfer. Refusing to pay via check or electronic wire transfer does not nullify this agreement and shall not relieve you of cancellation charges as set forth in Section 2.
(e) You agree not to dispute any fees or charges in connection with the Charter Services that were otherwise made consistent with the terms of this Agreement, including cancellation fees, warranties, dispute resolution, the Waived Conditions and any other risks for which National Charter Bus has disclaimed responsibility or any claims that you have waived (the “Improperly Disputed Amounts”). If you dispute any such fees or charges, then National Charter Bus shall have the right to charge you, and you shall pay, any related fees charged by any financial institution involved with the dispute, any attorneys' fees and expenses and court or arbitration costs associated with enforcing and collecting payment any such fees or charges and any other damages suffered by National Charter Bus related to or arising from the Improperly Disputed Amounts.
(f) It is a violation of law to place a reservation in a false name or with an invalid credit card number with the intent to defraud. Please be aware that even if you do not give National Charter Bus your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be prosecuted to the fullest extent of the law. Accordingly, if you knowingly input false information in a reservation form, including someone else’s name, e-mail, address, physical address, phone number, random or made up name, address, e-mail, or phone number, you agree to fully indemnify and be liable to National Charter Bus and its affiliate companies, for an amount of $10,000 to each company involved, plus any attorneys' fees and expenses and court or arbitration costs.